7 Best Conversational Marketing Software and Platforms

conversational software

Conversational marketing software helps businesses create and manage conversations with customers. It can help companies understand customer needs, preferences, and behavior, identify opportunities for engagement, and create compelling customer experiences.

Conversational marketing software can be used by small businesses and large enterprises. It can create customized messages for individual customers or groups of customers or generate mass messages across an entire organization.

What are the benefits of Conversational Marketing Software?

Conversational marketing software is a tool that helps businesses to create and manage conversations with customers. It can help companies understand customer needs, preferences, and interests and track the progress of customer relationships.

The benefits of using conversational marketing software include:

Improved customer engagement:

Conversational marketing software can help businesses better understand their customers’ needs and interests, leading to increased satisfaction with products or services.

Increased sales:

Understanding what drives your customers’ behavior can increase your chances of converting leads into sales.

Reduced advertising costs:

AdWords or other paid search advertising may be more expensive than traditional methods such as email campaigns or social media posts.

Features of Conversational Marketing Software

Conversational marketing software is software that helps businesses to create and manage conversations with customers. It can be used for customer service, lead generation, and sales.

Some of the features of conversational marketing software include:

Automatic response management:

The software tracks all customer interactions in real time, automatically sending responses to customers as soon as possible. This prevents frustrating wait times for customers and allows businesses to respond quickly to any questions or concerns.

Integrated chatbots:

Chatbots are computer programs that mimic human conversation patterns, making them an ideal tool for engaging with customers online. They can be used for various purposes, including answering questions about products or services.

List of Best Conversational Marketing Tools



Qualified Conversational Marketing Software is software that helps businesses to create and manage conversations with customers. It provides:

  • Tools for managing customer relationships.
  • Creating and managing content.
  • Measuring the effectiveness of marketing campaigns.

Small businesses and large corporations alike can use qualified Conversational Marketing Software. Qualified Live Chat and Chatbot platforms help companies capture more leads and grow their pipeline by taking action. As a result, it has influenced opportunities, channels, and deals won. It creates custom chatbots to engage visitors, qualify prospects, and capture leads.


Starting at $3,000 per month/billed annually


SendPulse offers versatile conversational marketing software with its WhatsApp Chatbot, enabling automated and personalized customer interactions. Besides WhatsApp, the chatbot also supports Facebook Messenger, Instagram, and Telegram. It includes live chat and seamless integration with ChatGPT for advanced AI interactions. Additionally, SendPulse features a built-in CRM to manage and nurture customer relationships effectively, making it a comprehensive solution for businesses aiming to enhance their communication strategies.


Free plan
PRO plan – starting at $8/month (500 subscribers), pricing scales with the number of subscribers



Conversocial – a Verint company, is a software that helps businesses to create and manage conversations with their customers. It allows companies to track, measure, and analyze the effectiveness of their marketing campaigns through conversation data. 

The Conversocial platform provides users with tools that allow them to manage all aspects of their customer relationships, from identifying target customers and building relationships with them to measuring the impact of marketing activities on customer sentiment. 

The platform also offers features for managing customer feedback channels and automating interactions between businesses and customers across various touch points such as email, social media, or phone calls.


Contact Verint for pricing details



Birdeye Conversational Marketing Software helps businesses create and manage customer conversations. It offers a range of features that can help enterprises improve customer engagement, including chatbots, lead capture forms, and email marketing automation.

One of the main benefits of using Birdeye Conversational Marketing Software is that it can help businesses improve customer retention rates. By providing customers with a range of tools and resources, such as chatbots and lead capture forms, businesses can ensure that they can keep hold of their customers by engaging them in conversation. 

This can be particularly beneficial for companies struggling to retain customers due to high competition or an ever-changing market landscape.


Starting Price: $250/month

Free Trial: Free Trial available.



WotNot Conversational Marketing Software is a software that helps businesses to create and manage customer conversations. 

It allows businesses to track customer interactions, understand what customers say about their products or services, and respond accordingly. This can help businesses build stronger customer relationships and improve customer loyalty.


There are four plans to choose from: 

a free plan

Startup Plan: $99/mo

Business Plan: $499/m, and 

Enterprise: Custom pricing



Drift is a conversational marketing software that helps businesses engage with customers through chatbots. Drift can be used to create and manage customer conversations, track engagement data, and measure the effectiveness of customer interactions. 

The Drift platform combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can now start conversations with future customers on their terms.



Standard – $50/mo

Pro – $500/mo

Premium – $1500/mo



If you can send anything in a text message, you can send it through the community. Share photos, videos, audio notes, gifs, emojis, links, and text. Our features allow you to segment by age, location, interest, and more.


Contact Community for pricing details



Saleswhale is software that helps sales teams automate their conversations with customers. It provides:

  • A platform for managing customer relationships.
  • Tracking and analyzing customer interactions.
  • Automating follow-up actions.

Saleswhale also offers features to help sales reps track leads and opportunities, create proposals, manage deals, etc.


Saleswhale Offers Custom plans.


With so many platforms and tools in the market, you might wonder which platform is best for you. Surprisingly, the answer is that it depends on your specific needs as a business. However, using a mix of them to achieve your marketing goals would be best.