Community management software (CMS) is a type of software that helps organizations manage their online communities.
It can be used to create, maintain, and promote a community website or forum, administer user registration and account management, track user activity and participation, and generate reports on community activity.
Online Community Management Software helps cater to the activities to create value for users and establish the desired relationship between a business and its online customers.
These solutions offer specialized features for community building that go way beyond social media sites and forum software.
What are the Features of Online Community Management Software?
Community management software is a type of platform that helps organizations handle all activity of their online communities. These programs can help organizations create and maintain forums, track user activity, and respond to messages from members.
Some community management software also allows users to create polls and surveys, share content, and manage member profiles.
Some of the features common to all community management programs are:
-The ability to create forums for members to discuss topics related to the organization’s mission or goals
-The ability for administrators to monitor user activity on the forums and respond quickly when necessary
-The capability for administrators to send out automated messages (called “alerts”) about significant changes or updates on topics being discussed in the forum.
What are the Benefits of Online Community Management Software?
There are many benefits to using community management software. Some of the most common benefits include:
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Increased Engagement
One of the main benefits of using community management software is increasing engagement with your website or online presence. This is because the software allows you to easily manage and monitor user activity, leading to a more engaged and loyal audience. In addition, online communities that are well managed tend to have higher participation and engagement levels than those not operated well.
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Improved Communication
Community management software also helps improve communication between members of an online community and its organization. This is because it allows administrators to track user activity and respond quickly to questions or complaints.
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Customer Attraction
The CMS enables you to reach out to a larger audience, more than the forms of marketing allow you.
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Double-Sided Platforms
This means that you can leverage customer feedback to enable you to build for the future.
List of The Best Community Management Software’s Platforms (Free and Paid)
eXo Platform
eXo Platform Community Management Software helps organizations manage their communities of users and followers. It provides tools for managing user profiles, content, communication, and engagement.
eXo Platform can be used to create a cohesive community around your brand or product.
eXo Platform Community Features:
Content Management, Content Moderation, Discussions / Forums, Event Management, Group Management, Ideation / Crowdsourcing, Member Directory, Membership Management, Website Management
Vanilla Forums
Vanilla Forums is a great tool for managing your forums. It allows you to manage posts, threads, users, and more. You can also create polls and surveys to gather information from your users.
Vanilla Forums Community Features :
Content Management, Content Moderation, Discussions / Forums, Group Management, Ideation / Crowdsourcing, Member Directory
Khoros Communities
Khoros Communities helps organizations manage their communities better. It offers features such as forums, blogs, and social media tools to help users communicate with each other. Khoros Communities also has an event planner to help organizers plan events and keep track of attendance records.
Khoros Communities Features :
Content Management, Content Moderation, Discussions / Forums, Group Management, Ideation / Crowdsourcing
Hivebrite
Hivebrite allows users to create and manage communities, post content, and track activity.
Hivebrite also provides tools for managing communication and engagement with the district. It will enable administrators to collect user profiles, posts, comments, and discussions.
Hivebrite also provides tools for measuring community engagement and performance.
Hivebrite Community Features :
Content Management, Content Moderation, Discussions / Forums, Event Management, Group Management, Member Directory, Membership Management, Social Media Management, Website Management
Tribe
Tribe offers content moderation, user profiles, message boards, and more. A tribe can help organizations keep track of user activity and communication within their communities.
Tribe delivers a robust community platform to engage users, increase retention rate, boost revenue, collect feedback, and help launch and grow the community with value-added services.
Tribe Community Features :
Content Management, Content Moderation, Discussions / Forums, Event Management, Group Management, Ideation / Crowdsourcing. Member Directory, Membership Management
Yocale
Yocale helps organizations manage their communities. It offers community management, social media management, and event planning features.
It allows users to create and manage communities from a single platform, making it easy to keep track of all the activities taking place within them. Yocale also offers reporting capabilities so that managers can see how their community is performing overall.
Yocale Community Features :
Event Management, Group Management, Member Directory, Membership Management, Social Media Management
inSided
InSided is the platform that helps organizations manage their communities. It allows users to create and manage communities, track member activity, and administer rules and policies.
InSided provides a platform for communication between community members.
inSided Community Features :
Content Management, Content Moderation, Discussions / Forums, Group Management, Ideation / Crowdsourcing, Member Directory, Membership Management
Forumbee
The Forumbee is a platform that helps organizations manage their online communities. It provides tools for managing content, discussions, and membership. Additionally, it offers features to help administrators track user activity and performance.
Forumbee’s intuitive interface makes it easy to create and handle your forums, while its powerful search capabilities make finding information on your community quick and easy. In addition, the platform’s built-in spam prevention tools keep your forum clean and free from unwanted chatter.
Forumbee Community Features :
Content Management, Content Moderation, Discussions / Forums, Event Management, Group Management, Ideation / Crowdsourcing, Member Directory
ExploreOnline PDF Editor Software
Conclusion
Community Software builds the best community for your brand. It creates a seamless digital experience for your customers. It uses the power of connection on an interactive social platform.
It helps you cultivate a healthy relationship with your customers, resulting in increased sales, reduced costs, and leading-edge creation.
